Install troubleshooting on Windows
SmartScreen warnings, antivirus false positives, and the rare cases where Omnix refuses to start.
Most Omnix installs succeed in a single click. When they don't, it's almost always one of these.
SmartScreen warning
Windows 10 and 11 show a "Windows protected your PC" dialog when you run any installer that isn't signed by an extended-validation certificate. Omnix is signed by Tauri's signing scheme, but EV certificates cost over USD 350/year, which we currently can't justify for a small Kenyan vendor.
Click More info under the warning, then Run anyway. The installer is verified through our own SHA-256 hash, which you can check on the downloads page.
Antivirus false positive
Some antivirus tools — Avast, AVG, Kaspersky, occasionally Windows Defender on first sight — flag the Omnix installer because it bundles SQLite and writes to a local data directory. This is a heuristic false positive, not a real threat.
Add the installer to your AV exclusions, or wait 24 hours: most AV vendors auto-clear flags within a day for installers being downloaded by many users.
"Omnix cannot start because of a missing DLL"
This appears on very old Windows builds. Open Windows Update and apply all pending updates. The required Visual C++ runtime ships with Windows updates from 2021 onward.
"Database is locked"
Rare. Happens if Omnix is force-killed while writing. Restart your machine; SQLite recovers cleanly on next launch. If the problem persists, send us the diagnostic dump from Settings → Help → Send diagnostic and we'll investigate.
Still stuck?
WhatsApp the owner — usually replies within an hour during Kenyan business hours. Include your machine ID (Settings → About) and a screenshot of the error.
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If something is wrong or missing, WhatsApp the owner. We update the docs every time a real question comes in.