The 14-day window
If you buy a licence and decide within 14 days that Omnix is not the right fit, we refund the amount you paid less the Paystack processing fee (Paystack does not return its fee to us).
Email support@omnix.co.ke with your licence key and a short note. We start the refund as soon as we have confirmed the purchase.
After 14 days
After the window we do not offer refunds, but we do stand behind the software: if something is broken we fix it, if a step is unclear we walk you through it, and feature requests go on the roadmap. The licence you bought is perpetual, so it keeps working regardless.
What is not refundable
The following are outside the refund window:
- Optional annual compliance updates once a year has started.
- Cloud backup — cancel any time; partial months are not refunded.
- One-time extra-branch and extra-machine upgrades.
- Major-version upgrade purchases once activated.
Fair use
We may decline a refund where the request is clearly being used to extract value and then reclaim payment — for example repeated refund requests across multiple licences. This is about fairness, not fine print.
Questions
Not sure whether a refund applies to you? Email support@omnix.co.ke, or reach us on WhatsApp at +254740455200.