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Analytics
Can we measure anonymous page visits? It shows us which pages help people choose Omnix. Nothing personal is sent, and the analytics script loads only if you accept.
Support
Open your account-backed support inbox to start or continue a ticket. You and the Omnix team reply in the same visible thread, with WhatsApp, email, and documentation available when they fit better.
Get help
No channel here promises a turnaround it cannot keep. They are simply the ways to reach the team and the documentation.
Start a ticket and keep every customer and Omnix reply in the same account-backed conversation. Closed or resolved tickets reopen when you send a follow-up.
Sign in and start a ticketThe quickest route for a short question or an urgent issue at the counter. Opens the configured Omnix WhatsApp line with a message started for you.
Open WhatsAppStep-by-step guides for setup, day-to-day use, and the connected services. Best when you want to follow a procedure at your own pace.
Browse the docsFor a detailed issue you can describe in writing, with screenshots or files. Write to the configured support address.
Email support@omnix.co.keBefore you write in
A few things worth checking first — most of them come down to what is local and what needs a connection.
Point of sale, inventory, customers, and reports run from the local database on your device. A connection is only needed for connected services such as payments, tax submission, insurance verification, and updates.
Business records are written to a local database on the Windows device. How backups and any optional cloud copy work — and their limits — is set out on the security page.
The business owner creates staff users inside the desktop app; there is no public sign-up. Website account and licence access is through the customer dashboard, and a forgotten dashboard password can be reset from the sign-in screen.
Extra devices and branches are handled through licensing and your agreement, which set the limits. The pricing page explains the current options.
Weighing it up?