Troubleshooting
Install troubleshooting
SmartScreen warnings, antivirus false positives, and rare startup issues.
Most Omnix installs succeed in a single click. When they don't, it's almost always one of these.
SmartScreen warning
Windows shows a "Windows protected your PC" dialog for any installer not signed by an extended-validation certificate. Click More info → Run anyway. The installer is verified by a SHA-256 hash shown on the downloads page.
Antivirus false positive
Some AV tools flag the installer because it bundles SQLite and writes to a local data directory — a heuristic false positive, not a real threat. Add the installer to your AV exclusions, or wait 24 hours for the vendor to auto-clear it.
"Database is locked"
Rare. Happens if Omnix is force-killed mid-write. Restart your machine; SQLite recovers cleanly. If it persists, send a diagnostic from Settings → Help.
Something missing?
If a step is wrong or unclear, tell us — we update the docs when a real question comes in. Book a demo for a walkthrough, or email support@omnix.co.ke.